We can process your transaction Online or, mail. See Our Payment Options Below: 

* If you cancelled your order or purchase from our Online Store's Shopping Cart you may have been directed to this page automatically. (to go to our online store click here)

RETURN POLICY:                                                                 100% CUSTOMER SATISFACTION - MONEY BACK GUARANTEE ..........
If for any reason you are not completely satisfied, simply contact our customer service department at: (973) 374-0448 and advise of your situation or dispute. Customer service will provide you with detailed instructions on how to return the product. Within 14 days after product has been returned to us a REFUND will be issued to you (minus shipping costs) We strive to give every situation our undivided attention, so you our customers are 100% satisfied and pleased.

ORDER CONFIRMATION or STATUS OF YOUR ORDER  - CAN BE VIEWED in the webstore you will need your CONFIRMATION ORDER NUMBER - THANK-YOU! (Click Here to Go there Now .....) If you have just placed your Order Online Today - Please allow at least 2 - 3  Days for STATUS to Update. Thank-you !                                     Gifts & Favors for Any occasion or Holiday.! Miscellaneous items Bookmarks, Scripture Cards, Banners, Al Occasion Cards. Handmade or Handcrafted Photo Albums, Picture Frames, Cookie and Treat Jars - Including Personalization, Monogramming, Sewing and Embroidery too !
   

CANCELLATION POLICY: CANCELLATIONS ARE ISSUED AT THE DISCRETION of Crafts by Veronica ONLY! ONCE WE DETERMINE YOUR PRODUCT IS OUT-OF-STOCK or HAS BEEN DISCONTINUED - CUSTOMER SERVICE WILL CONTACT YOU.

( Within 1 week  of receipt of the cancellation Customer Service will issue a refund on out-of-stock or discontinued merchandise only. )

*CANCELLATIONS ARE ALLOWED ONLY, IF WE CANNOT PROVIDE THE PRODUCT  *

Cancellation refunds are credited back to your credit card within 3 days of the Cancellation date!

SHIPPING INFORMATION - We ship anywhere in the United States by using 1 of the 3 Major Shipping Options United States Postal Service (USPS) Federal Express or UPS (FedEx or UNITED PARCEL SERVICE) We ship all orders (except custom) within 2-3 days from date of purchase. (Unless noted otherwise) Once your credit card or method of payment has been approved, your order will be packaged and processed for shipping within 24 Hours. We will send you a email with the Tracking#  and which Shipping Option was used, to let you know your order has been shipped and is on the way. Most orders should arrive within 3-5 business days (US only) from your shipment date. You may request C.O.D Shipping via UPS for an Additional charge. (US only) * RUSH ORDERS * incur an Additional Fee per order. 
    MOST ORDERS are SHIPPED via USPS unless other arrangements are requested ! Weekend and Holiday orders will be processed the next business day. Shipping costs are automatically added to your purchase Total during checkout. 

SALES TAX:  NJ Residents and Orders being shipped to a New Jersey Address will automatically incur 7% Sales Tax to your total. (Except Clothing - No Tax ) 

CREDIT CARD or DEBIT CARD - to pay ONLINE when you check out, select Credit Card and enter your information into our secure CARDSERVICE.COM system. To pay by PHONE, call 973-374-0448.  ALL MAJOR CREDIT CARDS ARE ACCEPTED - Visa - Master Card - Discover - American Express - We use a THAWTE DIGITAL CERTIFICATE that ensures all information you send via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please click here. 
To confirm Crafts by Veronica's Thawte Digital Cerftificate just click on the gold lock in your browser or on the THAWTE SEAL with the LOCK. (Bottom of Home Page) Confirmation will be confirmed by showing our certificate details.

CHECKS or MONEY ORDERS  - Process your order online. When you checkout select CHECK / MONEY ORDER, Mail your check/money order to us with your complete name, address and zip code must be preprinted on check. Money Orders please print or type your information.  (Check Orders will not be shipped until check has cleared with the bank) Money Order orders will be shipped 1-week after money order is received)  We will hold your order for up to 14 days until payment has been received if check/money order is not received within 14 days your order will be cancelled.

CASHIERS CHECKS or BANK CHECK  - Process your order online. When you checkout select CASHIER'S CHECK, Mail your cashier or bank check to us type or print your complete name, address and zip code cashiers check must be made out to Crafts by Veronica (no exceptions) We will hold your order for 7 days pending receipt of your cashier or bank check. If no payment received your order will be cancelled. Once payment is received your order will be shipped within 24 hours.

C.O.D - CASH on DELIVERY - Process your order online. When you checkout select C.O.D. Please make sure you provide a correct shipping address and include a additional fee of  $19.50 to your order total. When UPS delivers your order you cash, certified check, or money order will be required before your delivery is completed. Any questions call us at: 973-374-0448

PAYPAL ACCOUNTS  - If you currently have a PAYPAL ACCOUNT you can pay using your paypal account during the checkout process. When you are ready to checkout select the Checkout with Paypal Button. You will automatically be directed to the secure paypal site - A screen will appear and you must login using your Paypal Account Email address and your password or you can Create a Paypal Account before you can complete your order. Enter your account information, once payment has been approved & accepted by paypal we will be notified immediately. Once we have been notified by paypal we will ship your order within 24 hours. If any problems should occur while trying to use this option, please contact us at: customerservice@craftbyveronica.com or call Customer Service at:  973-374-0448 for assistance.

We also have the option to bill you by a PAYPAL INVOICE all you need is a valid Email address; you do not have to have a PAYPAL ACCOUNT.  You will need to call us at the above number or sned us an Email to use this option. Thank-you ! Once you provide us with a valid email address, we will send a invoice to you. Once paypal has notified us of your payment your order will be shipped within 24 hours. (NOTE: this payment option can only be offered by calling or emailing us) 

LAYAWAY PLAN - Crafts by Veronica can hold any item for you depending upon availability and if in stock. We will not hold any item that has a quantity of less than 2 in-stock. 50% must be paid at the time of layaway and balance within 2 weeks. The balance of any layaway item can be paid at time of delivery by UPS however normal C.O.D. charges will apply. You can pay Layaway Deposit by phone, mail or Paypal Invoice, (NOTE:) You must call us by phone for this option: (973-374-0448)      

PRIVACY POLICY:  We would also like to assure you that all information submitted to this site is strictly confidential. We believe in protecting our customers’ rights and privacy.

GIFT CERTIFICATES  - we can issue Gift Certificates upon request. Crafts by Veronica's Gift Certificates start at $25 and are increased by increments of $25 for example  - $50, $75, $100  etc. (Call us at above number to make payment arrangements and to receive the GIFT CERTIFICATE CODE & INSTRUCTIONS) Gift Certificates have an Expiration Date of 1 year from issue.

CUSTOMER SERVICE DEPARTMENT
HOURS: Monday - Friday 11:00AM - 4:00PM
CUSTOMER SERVICE EMAIL: customerservice@craftsbyveronica.com
CUSTOMER SERVICE TELEPHONE NUMBER# - ( 973 ) 374 - 0448